Hello, this is CherryEnglish^^ We are announcing a few course policies. First, CherryEnglish follows a prepaid learning principle. We send a text message every last week of the month regarding next month's tuition and payment deadline. Please make sure to pay the tuition by the specified date, even if it is inconvenient. If payment is delayed for unavoidable reasons, please contact CherryEnglish Customer Service (070-7767-2777)! (Both text and phone calls are OK~~!) Second, here is information regarding make-up classes or refunds. If you cannot attend a class for unavoidable reasons, please let us know in advance so we can provide a make-up class to assist our students. For absences reported in advance, you are eligible for up to two make-up classes per month. If you do not take the make-up class, a refund is also possible. However, if you miss more than two classes even after reporting in advance, make-up classes and refunds will not be available. Classes that have already started will be treated as normal attendance, so please be sure to contact us at least 3 hours before the class starts. If the class is after 6 PM (our customer service operating hours), you must notify us before 6 PM to have it recorded as an absence. For weekend classes, you must notify us in advance on a weekday to have it recorded as a notified absence. (Note: If a make-up class is canceled due to an emergency, it will be treated as a normal class.) KakaoTalk messages may be checked a bit later, so please call or text CherryEnglish Customer Service between 10 AM and 6 PM on weekdays for faster processing. * If you have consecutive absences due to business trips, exam periods, etc., please contact Customer Service and we will handle it for you. Enjoy your English classes with CherryEnglish*^^* ♡Thank you♡

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