Terms of Service

Article 1 (Purpose)

These Terms set forth the rights, obligations, and responsibilities of the Company and users in using electronic-commerce-related services (hereinafter the "Service"), including 1:1 video English lessons, provided on the website (cherryeng.kr, hereinafter the "Site") operated by CherryEnglish (hereinafter the "Company").

Article 2 (Definitions)

• "Company": refers to CherryEnglish, the business operator that provides the Service (work) using information and communication facilities.
• "Service": refers to the 1:1 video English lessons provided by the Company and all services incidental thereto.
• "User": refers to members and non-members who access the Site and receive the Service provided by the Company under these Terms.
• "Member": refers to a person who has registered with the Company and may continuously use the Service.
• "Instructor": refers to an English instructor who is registered with the Company and conducts lessons.
• "Student": refers to a member who pays tuition and takes lessons.
• "Free Trial Lesson": refers to a free assessment lesson to gauge English level before enrollment.

Article 3 (Specification and Amendment of the Terms)

• The Company posts the content of these Terms together with its trade name, business address, representative's name, business registration number, contact information, etc. on the initial screen (footer) of the Site so that users can easily recognize them.
• The Company may amend these Terms to the extent that it does not violate related laws such as the "Act on Consumer Protection in Electronic Commerce, etc.," the "Act on the Regulation of Terms and Conditions," and the "Content Industry Promotion Act."
• When amending the Terms, the Company shall announce the effective date and the reason for the amendment together with the current Terms from 7 days before the effective date. However, in the case of a change unfavorable to users, it shall announce this from 30 days before and separately notify existing members of the amended Terms by electronic means.
• Matters not specified in these Terms shall be governed by related laws and commercial practice.

Article 4 (Provision and Change of the Service)

• 1:1 video English lessons (25 minutes / 50 minutes)
• Free trial lessons
• Lesson recording and replay, AI lesson analysis reports
• Learning history management and community boards
• When the Company changes the content of the Service, it shall announce the reason and content in advance.

Article 5 (Suspension of the Service)

The Company may temporarily suspend the provision of the Service in the event of force majeure such as system inspection/replacement, communication interruption, or natural disaster, in which case it shall announce this in advance. If a user suffers damage because the Service is suspended due to reasons attributable to the Company, the Company shall compensate for it in accordance with related laws.

Article 6 (Membership Registration)

• A user applies for membership by entering member information according to the registration form set by the Company and agreeing to these Terms.
• The Company shall, in principle, accept the applicant's registration; however, it may refuse acceptance or subsequently terminate the use contract in cases such as entry of false information, misappropriation of another person's name, or lack of consent from the legal representative of a person under 14 years of age.

Article 7 (Membership Withdrawal and Loss of Qualification)

• A member may request withdrawal at any time, and the Company shall process it immediately. If there are remaining lessons, they shall be handled in accordance with the refund provisions of Article 15 before withdrawal.
• If a member registers false information, misappropriates another person's information, engages in fraudulent use, or engages in inappropriate conduct such as verbal abuse or sexual harassment toward instructors or other members, the Company may restrict, suspend, or revoke the member's qualification.

Article 8 (Notification to Members)

When the Company notifies a member, it may do so by electronic means such as the email registered by the member, KakaoTalk notification (AlimTalk), or text message (SMS); notification to an unspecified number of members may be substituted by a posting on the Site's notice board.

Article 9 (Enrollment Application)

A user applies for enrollment by selecting the lesson course (number of sessions, duration, period), the instructor assignment method, the lesson start date, etc. on the Site. At the time of the enrollment application, the Company provides information so that the user can accurately understand and transact regarding the contract details, tuition, and subscription-withdrawal/refund conditions.

Article 10 (Formation of the Contract)

The enrollment contract is formed at the point when the Company gives a receipt-confirmation notice (payment-completion notice) for the user's enrollment application and the lesson schedule is confirmed. The Company may decline acceptance if there are typographical errors or omissions in the enrollment application.

Article 11 (Tuition and Payment Method)

• Tuition varies according to lesson duration and the number of sessions, and follows the prices posted on the Site.
• A user may pay tuition through the payment methods provided by the Company (single payment through an electronic payment agency, such as simple payment).
• The Company does not additionally collect any fee of any kind on the amount paid by the user.

Article 12 (Receipt-Confirmation Notice, Change and Cancellation of Application)

• When there is a user's enrollment application and payment, the Company gives the user a receipt-confirmation notice.
• A user who has received the receipt-confirmation notice may, in the event of a discrepancy in intent, request a change or cancellation of the application immediately after receiving the notice, and the Company shall process this without delay if it is before the lesson begins.

Article 13 (Provision of the Service (Lessons))

The Company provides lessons (work) through its own video platform according to the enrollment schedule under which the contract was formed. The Company provides information through My Page, etc. so that the user can check the lesson procedures and schedule.

Article 14 (Withdrawal of Subscription, etc.)

• A user who has concluded an enrollment contract with the Company may withdraw the subscription within 7 days from the date of receiving guidance on the contract details, in accordance with the "Act on Consumer Protection in Electronic Commerce, etc."
• A user may freely withdraw the subscription before the lesson begins, in which case the full payment amount shall be refunded.
• If lessons have been partially provided, the user may withdraw the subscription (refund) for the remaining portion, excluding the lesson sessions already provided.
• In cases prescribed by related laws, such as where the content of the lesson has been damaged due to reasons attributable to the user, the withdrawal of subscription may be restricted, and in such cases the Company shall clearly notify this in advance.

Article 15 (Effects of Withdrawal of Subscription, etc. and Refund)

• If canceled (schedule suspended) up to 24 hours before the lesson begins, the relevant session is not deducted and is carried over as a make-up credit. However, free carry-over is available up to the limit for each lesson pass (5-sessions/week pass: 2 for the 20-session pass, 4 for the 40-session pass, 8 for the 60-session pass / 3-sessions/week pass: 1 for the 12-session pass, 2 for the 24-session pass / 2-sessions/week pass: 1 for the 8-session pass, 2 for the 16-session pass); when the limit is exceeded, that one session is deducted even if canceled 24 hours in advance. A refund for the remaining sessions may be requested separately.
• Lesson passes have a usage period based on the payment-confirmation date — 5-sessions/week pass: 20 sessions 30 days, 40 sessions 60 days, 60 sessions 90 days / 3-sessions/week pass: 12 sessions 30 days, 24 sessions 60 days / 2-sessions/week pass: 8 sessions 30 days, 16 sessions 60 days. Once the usage period has passed, the remaining sessions and make-up credits expire.
• In the case of cancellation within 24 hours before the lesson begins or an unexcused absence, that one session is deducted.
• The refund amount is calculated based on (total payment amount − the value equivalent to the lesson sessions already provided).
• When a user requests a withdrawal of subscription/refund, the Company shall refund by the same method as the payment method within 3 business days; when a refund by the same method is impossible, it shall notify this in advance.

Article 16 (Overpayment)

If an overpayment occurs, the Company refunds the full overpayment amount, and the Company bears the costs necessary for the refund. If the Company refuses to refund an overpayment claimed by a user, the Company shall prove that it charged the amount legitimately.

Article 17 (Lesson Rules)

• Lessons are conducted through the Company's own video platform at the reserved time.
• If a student does not connect for 5 minutes or more after the lesson start time, they may be treated as absent.
• Lesson changes and cancellations are possible up to 24 hours before the lesson begins (free carry-over is limited per lesson pass — 5-sessions/week pass 2/4/8 sessions, 3-/2-sessions/week pass 1/2 sessions).
• If a lesson becomes impossible due to the instructor's circumstances, a substitute instructor is assigned or a make-up lesson is provided.

Article 18 (Lesson Recording and AI Analysis)

• All lessons are recorded for the purpose of learning support, and the recorded videos may be viewed only by the relevant student, the assigned instructor, and administrators.
• The AI analysis report is automatically generated after the lesson ends and provided to the student.
• The student is deemed to have agreed to lesson recording and AI analysis processing at the time of the enrollment application.

Article 19 (Personal Information Protection)

The Company complies with what related laws prescribe in order to protect users' personal information, and matters concerning the collection, use, provision, and management of personal information are governed by a separate "Privacy Policy."

Article 20 (Obligations of the Company)

• The Company does not engage in acts prohibited by law and these Terms or contrary to public order and morals, and does its best to provide the Service stably.
• The Company establishes a security system for personal information protection so that users can use the Service safely.

Article 21 (Member's Obligations Regarding ID and Password)

A member is responsible for managing their ID and password and must not allow a third party to use them. If a member becomes aware that their ID/password has been stolen or is being used by a third party, they must immediately notify the Company and follow the Company's guidance.

Article 22 (Obligations of the User)

• A user must provide accurate information and must not misappropriate another person's information.
• A user must not use the Service to engage in acts contrary to law and public order and morals, or acts that interfere with the Company's operation.
• A user must not engage in inappropriate conduct such as verbal abuse or sexual harassment toward instructors during lessons.

Article 23 (Attribution of Copyright and Restrictions on Use)

The copyrights to the lesson content, teaching materials, recorded videos, AI analysis reports, etc. produced by the Company belong to the Company or the rightful holder. A user must not use these for commercial purposes by means of reproduction, transmission, publication, distribution, etc., or allow a third party to use them, without the Company's prior consent.

Article 24 (Dispute Resolution and Consumer Damage Compensation)

• The Company operates a customer center (email admin@cherryeng.kr, phone 070-7767-2777) to promptly handle legitimate opinions or complaints raised by users.
• Disputes arising between the Company and a user shall be resolved through sincere mutual consultation; if consultation is not reached, an application for mediation may be filed with a relevant institution such as the Consumer Dispute Mediation Committee of the Korea Consumer Agency under the "Framework Act on Consumers."

Article 25 (Jurisdiction and Governing Law)

The laws of the Republic of Korea shall apply to any lawsuit filed between the Company and a user, and the competent court shall be the court determined under the procedures prescribed by the "Civil Procedure Act."

Addendum
These Terms take effect from June 4, 2026.